FAQs

Frequently Asked Questions

Shipping

Do you ship internationally?
Currently, we only ship within the United States. We hope to expand to international shipping in the future.

How long does shipping take?
Standard shipping takes 5–8 business days within the United States.

Is shipping free?
Yes, we offer free standard shipping on all orders within the United States.

Payment

What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders within the United States.

Do you accept credit or debit cards?
At this time, we only offer Cash on Delivery. We may add additional payment options in the future.

Returns & Exchanges

What is your return policy?
We offer a 7-day return policy from the date of delivery. If you're not satisfied with your order, please contact us within 7 days to initiate a return.

How do I start a return or exchange?
Simply reach out to our support team at support@ponco.shop or call +1 (631) 363-0808, and we'll guide you through the process.

Sizing

How do I find my correct size?
Please refer to our size guide on each product page before ordering. If you're unsure, feel free to contact our support team for help choosing the right fit.

Order & Account

How can I track my order?
Once your order ships, you will receive tracking information via email.

Can I change or cancel my order after placing it?
Please contact us as soon as possible at support@ponco.shop — we'll do our best to accommodate changes before the order is processed.

Contact

Still have questions?
Reach out to us anytime at support@ponco.shop or +1 (631) 363-0808, Monday to Friday, 9:00 AM – 5:00 PM (ET).

Store Information:

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