Privacy policy

Effective Date: August 1, 2026

At Ponco, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

When you visit our store or place an order, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping and billing address
  • Order Information: Products purchased, order history, and payment method (Cash on Delivery)
  • Device Information: Browser type, IP address, and pages visited, collected automatically through cookies

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order, including confirmations and updates
  • Respond to customer service requests and support inquiries
  • Improve our website, products, and customer experience
  • Send you promotional emails, only if you have opted in to receive them

Cookies

Our website may use cookies and similar technologies provided by Shopify and trusted third-party service providers for analytics, security, and site functionality.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who help us operate our business, such as shipping and delivery partners, solely for the purpose of fulfilling your order.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal or contractual obligations

To exercise any of these rights, please contact us at support@ponco.shop

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: support@ponco.shop

Store Information: