Refund policy

At Ponco, we want you to love what you ordered. If something isn't right, we're here to help make returns and refunds as simple and transparent as possible.

1. RETURN WINDOW
We offer a 7-day return policy from the date of delivery. You have 7 days after receiving your item to request a return. If 7 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must meet the following conditions:

  • Unused, unworn, and in the same condition that you received it.
  • In its original packaging, with all tags attached.
  • Accompanied by proof of purchase (order confirmation or receipt).

3. RETURN METHOD, SHIPPING FEES & LABELS

  • Return Method: Returns are accepted BY MAIL only.
  • Return Label: Download and print (Provided via email upon return approval).
  • Return Shipping Fee: NO COST (Free return shipping).
  • Restocking Fee: NO COST ($0 restocking fee).

4. HOW TO START A RETURN

  1. Contact us at support@ponco.shop  or call +1 (631) 363-0808 within 7 days of delivery.
  2. Provide your Order Number, reason for return, and clear photos if the item is damaged or defective.
  3. Once approved, our team will send you a printable return shipping label via email with instructions on where to send your package.
  4. Pack the item securely and mail it back to our business address.

5. REFUND PROCESSING TIME
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original payment method within 7 business days.

6. DAMAGED OR INCORRECT ITEMS
Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@ponco.shop with photos so that we can evaluate the issue and make it right at no extra cost to you.

7. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

  • Final sale or clearance items.
  • Items damaged or worn through normal wear and tear.

CONTACT INFORMATION
If you have any questions regarding our return policy, please contact our support team:

Store Information: