Shipping policy

At Ponco, we want your order to reach you as smoothly and quickly as possible. Please review our shipping policy below for details.

Shipping Locations

We currently ship only within the United States. We do not offer international shipping at this time, but we hope to expand in the future.

Shipping Method and Delivery Time

We offer Standard Shipping on all orders, with an estimated delivery time of 5–8 business days from the date your order is processed.

Please note that delivery times are estimates and may vary due to factors such as weather, carrier delays, or high order volumes.

Shipping Cost

We offer free standard shipping on all orders within the United States.

Order Processing Time

Orders are typically processed within 1–2 business days after they are placed. Orders placed on weekends or holidays will be processed the next business day.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package's journey to your doorstep.

Delivery Address

Please ensure your shipping address is accurate and complete at checkout. Ponco is not responsible for orders delayed or misdelivered due to incorrect address information provided by the customer.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery window, please contact us at support@ponco.shop or +1 (631) 363-0808, and we will look into the status of your shipment.

Questions?

If you have any questions about our shipping policy, feel free to reach out to us at support@ponco.shop or call +1 (631) 363-0808, Monday to Friday, 9:00 AM – 5:00 PM (ET).

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