We currently ship within the United States only. All orders include free standard shipping, with an estimated delivery time of 5–8 business days after dispatch.

Orders are typically processed within 1–2 business days. Once your order ships, you'll receive a tracking email to monitor its delivery.

Please ensure your shipping address is accurate at checkout. If your order is delayed, lost, or arrives with an issue, please contact us at support@ponco.shop, and our team will be happy to assist you.

We offer a 7-day return policy from the date your order is delivered. To be eligible, items must be unused, unworn, in their original packaging, and include all original tags.

For hygiene reasons, worn, washed, or damaged intimate apparel cannot be returned or exchanged.

Once your return is received and approved, your refund will be processed within 7 business days using a mutually agreed refund method.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery, and we'll arrange a replacement or refund.

For assistance, contact us at support@ponco.shop.

• Business Name: Ponco
• Business Days: Monday to Friday
• Support Hours: 9:00 AM – 5:00 PM (ET)
• Customer Support Phone: +1 (631) 363-0808
• Support Email: support@ponco.shop
• Business Address: 30 Park St, Blue Point, New York 11715, United States