We offer a 7-day return policy from the date your order is delivered. To be eligible, items must be unused, unworn, in their original packaging, and include all original tags.
For hygiene reasons, worn, washed, or damaged intimate apparel cannot be returned or exchanged.
Once your return is received and approved, your refund will be processed within 7 business days using a mutually agreed refund method.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery, and we'll arrange a replacement or refund.
For assistance, contact us at support@ponco.shop.
